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Help Center | Elune
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Support & Help

How can we help you?

Find answers to common questions about your Elune Silk Pro, orders, and guarantee.

Still need help? Email us at Tryelune@gmail.com

Product Questions

The Elune Silk Pro is an electric callus remover that runs at 2,000 RPM to gently buff away dry, rough, and cracked skin. It comes with two roller heads — fine and coarse — so you can start with the coarse head for thicker calluses and finish with the fine head for a smooth result. Most people see a visible difference after their first session.
Most customers notice smoother, softer skin after their very first use. For deeper calluses and cracked heels, full results typically appear within 2–4 sessions. We recommend using it once or twice a week for maintenance after that.
No — the Elune Silk Pro is completely painless. The rollers gently remove dead skin without any cutting, scraping, or discomfort. If you have very deep cracks or sensitive skin, start with the fine roller head and shorter sessions until your skin adjusts.
The coarse roller is for thick calluses and heavily cracked heels — it removes the top layer of buildup quickly. The fine roller is for finishing and maintenance — it leaves skin silky smooth. Start coarse, finish fine.
The Elune Silk Pro charges via the included USB cable. A full charge takes approximately 2 hours and provides up to 60 minutes of use. The LED indicator turns solid when fully charged.
Your Elune Silk Pro includes: the device, one coarse roller head, one fine roller head, a protective roller cover, a USB charging cable, a small cleaning brush, and an instruction booklet.
Yes. Start with the fine roller head and shorter sessions. Avoid broken skin, open wounds, or irritated areas. If you have diabetes or circulatory conditions affecting your feet, consult your doctor before use.
Always use on dry feet. Dry skin files more effectively — you will get smoother results. After your session, rinse your feet and apply a moisturizer to lock in softness.

Shipping & Delivery

Standard delivery takes 7–14 business days from the date your order is placed. You will receive a tracking email as soon as your order ships.
Yes. Shipping is completely free on all Elune orders — no minimum, no hidden fees at checkout.
Once your order ships, you will receive a confirmation email with a tracking link. If you have not received a tracking email within 3 business days of placing your order, check your spam folder or email us at Tryelune@gmail.com.
Currently we ship to the United States. If you are outside the US and interested in ordering, email us at Tryelune@gmail.com and we will do our best to help.
If your order has not arrived within 14 business days, email us at Tryelune@gmail.com with your order number. We will locate your shipment or send a replacement at no charge.

Returns & Guarantee

We stand behind the Elune Silk Pro completely. If you are not satisfied within 100 days of receiving your order, just send it back for a full refund — no questions asked, no hoops to jump through.
Email us at Tryelune@gmail.com with your order number. We will reply within 24 hours with return instructions. Once we receive your return, your refund will be processed within 5–7 business days.
Return shipping costs are the responsibility of the customer. If you received a damaged or incorrect item, we will cover all return shipping costs and send a replacement immediately.
Email us at Tryelune@gmail.com with a photo of the damage and your order number. We will send a replacement immediately at no cost — no need to return the damaged item.
Once your return is received, your refund will appear on your original payment method within 5–7 business days. You will receive a confirmation email when it has been issued.
100
DAYS

100-Day Money-Back Guarantee

Try the Elune Silk Pro for 100 days. If you don't love it — send it back for a full refund. No questions. No hard feelings.

Still need help?

Our support team responds within 24 hours, Monday through Friday.

Email Us — Tryelune@gmail.com

We respond within 24 hours · Monday – Friday