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Support & Help

How can we help you?

Find answers to common questions about your Elune Silk Pro, orders, and guarantee.

Still need help? Email us at Tryelune@gmail.com

Product Questions

The Elune Silk Pro runs at 2,000 RPM to gently buff away dry, rough, and cracked skin. It comes with two roller heads — coarse for thick calluses and fine for smooth finishing. Most people see a visible difference after their first session.
Most customers notice smoother skin after their very first use. For deeper calluses, full results typically appear within 2–4 sessions. Use once or twice a week for maintenance.
No — completely painless. The rollers gently remove dead skin without cutting or scraping. If you have very sensitive skin, start with the fine roller head and shorter sessions.
The coarse roller removes thick calluses and deep cracks quickly. The fine roller finishes and maintains — leaves skin silky smooth. Start coarse, finish fine.
Charges via the included USB cable. Full charge takes approximately 2 hours and provides up to 60 minutes of use. The LED indicator turns solid when fully charged.
The device, one coarse roller head, one fine roller head, a protective roller cover, a USB charging cable, a small cleaning brush, and an instruction booklet.
Yes. Start with the fine roller head and avoid broken skin or irritated areas. If you have diabetes or circulatory conditions affecting your feet, consult your doctor before use.
Always use on dry feet — dry skin files more effectively. After your session, rinse and apply moisturizer to lock in softness.

Shipping & Delivery

Standard delivery takes 7–14 business days from the date your order is placed. You will receive a tracking email as soon as your order ships.
Yes. Completely free on all Elune orders — no minimum, no hidden fees at checkout.
You will receive a tracking email once your order ships. If you have not received it within 3 business days, check your spam folder or email Tryelune@gmail.com. You can also track your order directly at eluneco.com/pages/track-order.
Currently we ship to the United States. Email us at Tryelune@gmail.com if you are outside the US and we will do our best to help.
If your order has not arrived within 14 business days, email Tryelune@gmail.com with your order number. We will locate your shipment or send a replacement at no charge.

Returns & Guarantee

If you are not satisfied within 100 days of receiving your order, send it back for a full refund — no questions asked, no hoops to jump through.
Email Tryelune@gmail.com with your order number. We will reply within 24 hours with return instructions. Refund processed within 5–7 business days of receiving your return.
Return shipping is the customer's responsibility. If you received a damaged or incorrect item, we cover all return shipping and send a replacement immediately.
Email Tryelune@gmail.com with a photo of the damage and your order number. We will send a replacement at no cost — no need to return the damaged item.
Your refund will appear on your original payment method within 5–7 business days of us receiving your return. You will receive a confirmation email when it is issued.
100
DAYS

100-Day Money-Back Guarantee

Try the Elune Silk Pro for 100 days. If you don't love it — send it back for a full refund. No questions. No hard feelings.

Still need help?

Our support team responds within 24 hours, Monday through Friday.

Email Us — Tryelune@gmail.com

We respond within 24 hours · Monday – Friday